Please read these terms and conditions carefully before using Our Service.
1- Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
2- Definitions
For the purposes of these Terms and Conditions:
1- Explanation
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service. We do not enter into agreements with minors (under 18) without the guardian’s approval.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
2- Placing Orders for Goods
By placing an Order for Goods through the Service, you warrant that You are legally capable of entering into binding contracts.
3- Your Information
If you wish to place an Order for Goods available on the Service, you may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
4- Order Cancellation
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
5- Your Order Cancellation Rights
Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
You will not have any right to cancel an Order for the supply of any of the following Goods:
6- Availability, Errors and Inaccuracies
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
We are not responsible if information made available on this Service is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our Service.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
The Company reserves the right to revise its prices at any time prior to accepting an Order. The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
On this website it is possible to pay with MobilePay, Payment cards (credit cards or debit cards) and by invoice via Walley. All Goods purchased via payment cards are subject to a one-time payment.
1- MobilePay & Payment cards
The money is deducted from your payment card directly at the moment of transaction or may take up to 2 days after your order is sent from us. Paying with a debit card is safe, all card information is sent encrypted and the payment method is tested. Our external supplier meets the requirements for PCI DSS and holds an SSL certificate.
We use the security solution 3D-secure for card payments. All payment cards may be subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.- See details below.
2- Invoice and Instalment Payment
When you choose to pay by invoice via Walley, you can get up to 20 days of credit. In order to be able to use invoicing, you must enter your social security number, so that we can make a simple credit report in a few seconds.
The invoice is sent out by Walley via e-mail in connection with the dispatch of your order, and you pay them directly. Please check your e-mail an extra time to make sure it is correct. If you have not received the invoice within two working days of your order, you should contact Walley immediately.
Go to https://www.walley.se/kundservice/ to see/collect your invoice.
Walley Customer Service: +46 101 61 00 80 / Monday-Friday 8:00-17:00
Email: hello@walley.se
If payment is not made, a reminder fee is added, as well as late payment interest of 24.00%. Personal data is handled in accordance with current legislation.
If you have questions regarding your invoice, wish to change the due date, or need a copy of your invoice, please contact Walley (see contact information above).
3- Invoice – corporate customer
If you want to order for your company against an invoice, your order must be handled manually with us. Send us an email with full delivery and invoice address (or preferably invoice email), Organization number, contact person’s name, phone number and email address, as well as which product applies and quantity.
All prices on Nour-House.fi include 25% VAT and are stated in EURO.
All orders are processed within the Same Business day -before shipping deadlines- and up to Two (2) business days. However, orders are not shipped or delivered on weekends and holidays.
We Use one of these carriers: DAO/DHL/PostNord.
according to the time we receive your order till the deadline for dispatching your order. the following dispatching times:
| CARRIER | ORDER RECEIVED | ORDER DISPATCHED & SENT | ESTIMATED DELIVERY TIME |
|---|---|---|---|
| Home | Till 17.00 | Before 17:30 | 1 – 5 business days |
| Pickup/Service Point | Till 17.00 | Before 17:30 | 1 – 5 business days |
-All orders placed over the weekend are dispatched on Monday.
-All orders placed on holidays are dispatched on the next business-day Before 17:30
-All products that are marked Sold Out, will be delivered within 2-3 weeks. You will get a 10% discount if you would like to wait.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
FREE SHIPPING over 99 EURO.
There is FREE shipping for purchases of 100 EURO and more.
Shipping charges for your order will be calculated and displayed at checkout. Shipping cost may vary depending on the carrier you choose.
| CARRIER | ORDER VALUE ($) | COST ($) | ESTIMATED DELIVERY TIME |
|---|---|---|---|
| Home | 0 – 99 EURO | 9 EURO | 1 – 5 business days |
| Pickup/Service Point | 0 – 99 EURO | 9 EURO | 1 – 5 business days |
You have the option of choosing delivery to your private address, a company address or to shop near you.
We offer the following delivery options:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
In accordance with the Consumer Purchase Act, our customers have a 3-year right to complain.
You send the incorrect item to NOUR HOUSE AB, Adlerfältsväg 4F, 213 65 Malmö, Skåne, Sweden.
We reimburse you for the costs incurred in connection with the incorrect item being sent to us (e.g. petrol costs, parking costs, telephone costs and the like). Refunds are made within 10-14 days from when we receive information from you where the money should be deposited.
Complaints must be made as soon as the fault is discovered or should have been discovered. 2 months is considered a reasonable time to detect damage/defects to the products.
In the event of a dispute, we recommend that you contact the General Complaints Board, www.arn.se or Box 174, 101 23 Stockholm. We always follow their advice. You can also use the online complaint platform available on the European Commission website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SV.
For information about what rights you have as a consumer, you can visit the Finnish Consumer Agency’s website: https://www.kkv.fi/
By law, there is a 14-day right of withdrawal on all distance purchases. We offer a 30-day right of withdrawal.
You must cancel your purchase within 90 days from the day you received your item. Please note that you need to have sent the item back within 14 days of notifying us
We offer a 30-day return policy as well. You have the option of a refund for the item. However, Items must be unworn and in original packaging.
Return postage is to be covered by the buyer and proof of return postage must be obtained.
In case the buyer want us to send out a return shipping slip a cost of 7 EURO will be charged/deducted from refund.
To start a return, notify us by e-mail (Info@nour-house.fi) that you wish to exercise your right of withdrawal. You send your goods to:
NOUR HOUSE AB
Adlerfältsväg 4F
213 65 Malmö-Sweden
Remember to attach a message with your name and order number.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Transit time back to the warehouse may take 7 -10 business days.
Due to hygiene considerations, we are unable to receive items with damaged packaging or those that are not in a completely new condition. Please note that our products are not eligible for returns if they have been used or tested, and the right of withdrawal will not be applicable in such cases where the product’s packaging has been opened and used. You’ll also need the receipt or proof of purchase.
All shipping costs are non-refundable. You are responsible for the cost of return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
The refund will normally be made after receiving and approving your return. If approved, you’ll be automatically refunded on your original payment method.
If you have paid by credit card, we will refund the amount to your card. If you have transferred money instead, we ask you to send details of your bank, clearing number (4 digits) and your account number (up to 10 digits), and you will receive the amount in your account. The money is refunded within 14 banking days from when we have received the return, or proof that the return has been sent to us (receipt/photo from the place of delivery).
We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
If you email us up to One (1) hour before the shipping deadline to info@nour-house.fi, there is a chance we can cancel/change address in time!
Only then, we are able to accept cancellation and a full refund is due directly.
If you do not pick up your package at the delivery point, it will be returned to us. The same applies if you have entered the wrong address.
Deliveries to shop/service point/pickup point remain for 5-10 days (check with your local service point).
Orders sent as parcels or registered mail must be picked up at the pick-up point designated by the shipping provider.
If the shipment is not picked up, and it is sent back to us, an administration fee of 7 EURO will be charged from the customer.
If you have made a mistake, or if something is missing in the delivery address and you discover this after the order has been sent, your order will probably not be delivered, but will be returned to us.
An additional fee of 7 EURO is added for shipments that are to be sent again after we have received it in return due to wrong/missing information in the delivery address.
A 7 EURO is also deducted from the payment/refund for returned shipment that was not picked up.
Should your order value be lower than the costs incurred, no refund will be made at all.
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
The laws of Sweden, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
If you have any questions about this Terms & Conditions, you can contact us:
By post mail to: NOUR HOUSE AB, Adlerfältsväg 4F, 213 65 Malmö, Skåne, Sweden.
