Shipping charges for your order will be calculated and displayed at checkout. Shipping cost may vary depending on the carrier you choose.
| CARRIER | ORDER VALUE ($) | COST ($) | ESTIMATED DELIVERY TIME |
|---|---|---|---|
| Home | 0 – 99 EURO | 9 EURO | 1 – 5 business days |
| Pickup/Service Point | 0 – 99 EURO | 9 EURO | 1 – 5 business days |
FREE SHIPPING over 99 EURO. There is FREE shipping for purchases of 100 EURO and more.
You have the option of choosing delivery to your private address, a company address or to shop near you.
We offer the following delivery options:
- HOME – Delivery to private address.
- SHOP – Delivery to a parcel shop near you.
Note: In some cases, where the package is quite big or high cost, we ship it to a shop for safety reasons.
We Use one of theses carriers: DAO/DHL/PostNord.
On Business days, all orders are shipped out within Same Business-day, according to the time we receive your order till the deadline for dispatching your order. the following dispatching times:
| CARRIER | ORDER RECEIVED | ORDER DISPATCHED & SENT | ESTIMATED DELIVERY TIME |
|---|---|---|---|
| Home | Till 17.00 | Before 17:30 | 1 – 5 business days |
| Pickup/Service Point | Till 17.00 | Before 17:30 | 1 – 5 business days |
-All orders placed over the weekend are dispatched on Monday.
-All orders placed on holidays are dispatched on the next business-day Before 17:30
-All products that are marked Sold Out, will be delivered within 2-3 weeks. You will get a 10% discount if you would like to wait.
-If we are experiencing a high volume of orders, shipments may be delayed by a few days.
-Please allow additional days in transit for delivery.
-If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
All NOUR HOUSE Products are shipped from our warehouse at:
Bariumgatan 6
213 64 Malmö
Sweden
NOUR HOUSE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If your package is returned to us due to an incorrect or incomplete address, you must cover the return shipping cost, and all delivery costs to re-deliver your order to a corrected address.
We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
If you email us up to One hour before the shipping deadline to info@nour-house.fi, there is a chance we can change address in time!
1- If you do not pick up your package at the delivery point, it will be returned to us. The same applies if you have entered the wrong address.
2- Deliveries to shop/service point/pickup point remain for 5-10 days (check with your local service point).
3- Orders sent as parcels or registered mail must be picked up at the pick-up point designated by the shipping provider. If the shipment is not picked up, and it is sent back to us, an administration fee of 7 EURO will be charged from the customer.
4- If you have made a mistake, or if something is missing in the delivery address and you discover this after the order has been sent, your order will probably not be delivered, but will be returned to us.
5- An additional fee of 7 EURO is added for shipments that are to be sent again after we have received it in return due to wrong/missing information in the delivery address.
6- A 7 EURO is also deducted from the payment/refund for returned shipment that was not picked up.
7- Should your order value be lower than the costs incurred, no refund will be made at all.
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